Tenerife - city view

GENERAL CONDITIONS


 

TIMETABLES, ROUTES, SERVICE AND CONDITIONS
BUS
• 2 Seasons:
High Season (Winter) from 01/01 to 31/05 and from 01/09 to 31/12.
• Service timetable (First and last departure): 09:30 – 18:30 • The start time is the time of departure from the start of the route and the end time is the time that services end at the terminus.
• Service frequency will be every 20 minutes from Monday to Sunday; this may be affected by traffic conditions.
Low Season (Summer) from 01/06 to 31/08
• Service timetable (First and last departure): 09:30 – 18:30 • The start time is the time of departure from the start of the route and the end time is the time that services end at the terminus.

TRAIN
• 2 Seasons:
High Season (Winter) from 01/01 to 31/05 and from 01/09 to 31/12.
• Service timetable (First and last departure): 09:30 – 18:40 • The start time is the time of departure from the start of the route and the end time is the time that services end at the terminus.
• Service frequency will be every 22 minutes from Monday to Sunday; this may be affected by traffic conditions.
Low Season (Summer) from 01/06 to 31/08
• Service timetable (First and last departure): 09:30 – 19:03 • The start time is the time of departure from the start of the route and the end time is the time that services end at the terminus.
• Service frequency will be every 44 minutes from Monday to Sunday; this may be affected by traffic conditions.
• APPLICABLE TO BUS AND TRAIN. The ticket is valid for the bus or train route for 1 or 2 days, depending on the selected option.
• Both the one-day ticket and the ticket for two consecutive days give passengers access to the Santa Cruz de Tenerife “Tenerife City View” tourist bus/train, provided that there are free seats, and upon presentation of a ticket that is valid for that day.
For their safety, passengers must remain seated throughout the journey.
• Passengers are strictly forbidden from:

  • Getting out of their seats while the vehicle is in motion
  • Raising any object above the height of their head
  • Adopting positions other than sitting in their seats while the vehicle is in motion
  • Throwing any type of object or packaging onto public streets

• No pets are allowed on board except guide dogs.
• Days on which the service cannot run due to traffic interruptions will be communicated by means of announcements at the stops.
• Tickets can be purchased on buses, at hotels and travel agencies, in the Tenerife City View information centre and on its website tenerifecityview.com, as well as through other available sales channels.
• Complaint forms are available to passengers.
• Bad weather or service interruptions caused by any event/cause beyond the control of UTE Santa Cruz de Tenerife City View will not entitle passengers to a refund of the cost of the ticket.
• The ticket must be retained for the duration of the journey, as it may be required by company staff at any time. Passengers that lose their ticket will not be allowed to access or continue the service.
• The ticket includes a guided walking tour of the old town of Santa Cruz de Tenerife, free for all users of the service, and free entrance to the Palmetum and Casa del Carnaval for all users of the service; bus stop number 10 and train stop numbers 5 and 6.
MORE INFORMATION

www.tenerifecityview.com

 

Legal Notice


Under the provisions of Article 10 of Law 34/2002, of 11 July, on Information Society and Electronic Commerce Services and in accordance with the principle of transparency, users of this website are informed of the following:
The following are responsible for the website www.tenerifecityview.com: AUTOMÓVILES LUARCA, S.A.U., YAIZA BUS, S.L. AND MEDTRAST 98, S.L. UNIÓN TEMPORAL DE EMPRESAS (UTE, Temporary Business Association) under LAW 18/1982, of 26 May (UTE SANTA CRUZ DE TENERIFE CITY VIEW).
Registered Office: Calle Prolongación de Nuestra Señora del Rosario, s/n, Oroteanda, 38639, San Miguel de Abona (Santa Cruz de Tenerife).
VAT ID No.: U-76744556.
Registered with the Special Register of Temporary Business Associations: 2017UTE744500013.
E-mail address: atención.cliente@tenerifecityview.com.
Offices at Calle Bethencourt Alfonso, 2, 3º, 38002, Santa Cruz de Tenerife.
1. Introduction.
This Legal Notice and Privacy Policy regulates the terms and conditions of use of www.tenerifecityview.com. The natural person (hereinafter the User), who accesses the website to make enquiries and contract the services offered through www.tenerifecityview.com declares that he or she is of legal age (over 18 years of age) and has the necessary legal capacity to acquire services offered through the website and to use them in compliance with the general conditions that he or she must agree to during the purchasing process established for this purpose, and that he or she declares to have expressly understood and accepted. If the services have been contracted by a minor, the company will not be in any case be held responsible, and the minor, their parents or guardians shall assume any costs that may arise.
2. Access and Use of the Website.
Any person accessing this website shall do so as a user, and agrees to observe and strictly comply with the provisions set forth herein and any other legal provision that may be applicable. Once the product offered on www.tenerifecityview.com has been selected and personal data have been entered through the steps indicated on the website, the purchase of the selected services will be complete once payment has been made. The user agrees not to use this website for fraudulent purposes, and not to engage in conduct that could damage the image, interests and rights of UTE SANTA CRUZ DE TERNERIFE CITY VIEW. In the event that the user fails to comply, or if there is reasonable suspicion by the UTE that the user is failing to comply with the conditions of use of this website, UTE SANTA CRUZ DE TERNERIFE CITY VIEW reserves the right to limit, suspend or terminate their access to the website, taking any step necessary for that purpose. Access to this website may involve the use of cookies. Cookies are small amounts of information that are stored on the browser used by each user to allow the server to remember certain information that it can use at a later date. This information enables you to be identified as a specific user and to save your personal preferences and other relevant information, such as your visits or specific pages you have visited. Those users who do not wish to receive cookies or wish to be informed before they are saved on their computer may configure their browser accordingly. For more information, please consult our Cookies Policy. UTE SANTA CRUZ DE TERNERIFE CITY VIEW shall not be liable for any information published on its website when this information has been manipulated or introduced by a third party. SANTA CRUZ DE TERNERIFE UTE CITY VIEW shall not be liable in any way and under any circumstances for the contents, commercial activities, products and services that are provided, directly or indirectly, through electronic links on the website. The presence of links on the website, unless expressly stated otherwise, is merely for the purposes of information and in no case shall it be taken to mean a suggestion, invitation or recommendation. These links do not represent any kind of relationship between UTE SANTA CRUZ DE TERNERIFE CITY VIEW and individuals or companies that may access websites outside UTE SANTA CRUZ DE TERNERIFE CITY VIEW through these links. UTE SANTA CRUZ DE TERNERIFE CITY VIEW reserves the right to unilaterally eliminate the links that appear on the website at any time. UTE SANTA CRUZ DE TERNERIFE CITY VIEW provides its services and contents on an ongoing basis, using all the technical means at its disposal to perform said service satisfactorily. UTE SANTA CRUZ DE TERNERIFE CITY VIEW shall not be liable for damages of any kind that may arise from the lack of availability and/or interruption in the continuous operation of this website. UTE SANTA CRUZ DE TERNERIFE CITY VIEW will take all the necessary steps to restore its services in the event of technical failure.
3. Liability.
UTE SANTA CRUZ DE TERNERIFE CITY VIEW operates the website, offering contents, products and services to users that visit www.tenerifecityview.com. UTE SANTA CRUZ DE TENERIFE CITY VIEW shall, to the fullest extent permitted by law, be released from all liability for damages of any kind that may be due to lack of availability or continuity of the website and services, or the dissatisfaction that users may attribute to the usefulness of the website and services, and to failures in accessing the different pages of the website or from which the services are provided. UTE SANTA CRUZ DE TENERIFE CITY VIEW shall not be held liable for damages of any kind that may be due to the use of the services and contents by users or that may be due to the lack of veracity, validity, and/or authenticity of the information that users provide to other users about themselves and, in particular, although not exclusively, for damages of any kind that may be due to identity theft perpetrated by a user in any kind of communication made through www.tenerifecityview.com.
4. Industrial and Intellectual Property Rights.
Texts, images, trademarks, graphics, logos, software files, colour combinations, and the structure, selection, arrangement and presentation of the contents of www.tenerifecityview.com are property of UTE SANTA CRUZ DE TERNERIFE CITY VIEW and their reproduction, distribution, public communication and transformation is prohibited. Likewise, the reproduction, retransmission, copying, transfer or broadcasting, in full or in part, of the information contained in these pages, whatever the purpose and the means used to do so, is prohibited. Said content may not be exploited, reproduced, distributed, modified, publicly communicated, transferred, transformed or subjected to any other means of dissemination, without express and prior authorisation. UTE SANTA CRUZ DE TERNERIFE CITY VIEW reserves the right to take legal action against those who violate the property rights referred to above. UTE SANTA CRUZ DE TERNERIFE CITY VIEW shall not be liable, directly or otherwise, for the user’s violation of the intellectual and industrial property rights, of the right to honour, the right to personal and family privacy and the right to a person’s image (photographs), of property rights and rights of any other nature pertaining to a third party as a consequence of transmitting, disseminating, storing, providing, receiving, obtaining or accessing the contents.
5.- Data protection.
5.1. Data Controller.

The personal data collected will be processed by AUTOMÓVILES LUARCA, S.A.U., YAIZA BUS, S.L. and MEDTRAST 98, S.L. A TEMPORARY JOINT VENTURE IN ACCORDANCE WITH LAW 18/1982, of 26 May (UTE SANTA CRUZ DE TENERIFE CITY VIEW), with registered address at Calle Prolongación de Nuestra Señora del Rosario, s/n, Oroteanda, 38639, San Miguel de Abana (Santa Cruz de Tenerife); Tax No.: U-76744556; registered in the Special Registry for Temporary Joint Ventures 2017UTE744500013; with e-mail address atencion.cliente@tenerifecityview.com; and offices at Calle Bethencourt Alfonso, 2, 3º, 38002, Santa Cruz de Tenerife.
5.2. Purpose of personal data processing.
In general, your personal details are collected and processed for the purposes set forth below:
(i) To contact users;
(ii) To properly attend to and manage the sale of tickets online;
(iii) To properly attend to and manage the queries, comments, incidents, and suggestions that are received;
(iv) To manage basic administrative tasks;
(v) To provide additional services, improvements to our services and to the customer experience by using the website;
(vi) To properly manage browsing of this website.
5.3. Lawful basis.
The lawful basis for processing the information as described is the execution of the contract for the sale of tickets online, the provision of the transport service contracted, and the company’s legitimate interest.
5.4. Recipients of personal data.
The recipients of the information provided are AUTOMÓVILES LUARCA, S.A.U., YAIZA BUS, S.L. and MEDTRAST 98, S.L. A TEMPORARY JOINT VENTURE IN ACCORDANCE WITH LAW 18/1982 (UTE SANTA CRUZ DE TENERIFE CITY VIEW). Data will not be transferred to third parties unless this is required by law. The company undertakes to respect your privacy when processing personal data and to use this information solely for the stated purposes.
5.5. Rights of data subjects.
Data subjects may exercise their rights to access, rectification, erasure, objection, portability, and restriction by contacting AUTOMÓVILES LUARCA, S.A.U., YAIZA BUS, S.L. and MEDTRAST 98, S.L. A TEMPORARY JOINT VENTURE IN ACCORDANCE WITH LAW 18/1982 (UTE SANTA CRUZ DE TENERIFE CITY VIEW), Calle Bethencourt Alfonso, 2, 3º, 38002, Santa Cruz de Tenerife, including in all cases a photocopy of a valid National ID card or equivalent document accrediting the data subject’s identity and specifying the right being exercised.
Data subjects may, at any time and under the terms set out in the applicable data protection regulations, withdraw the authorisation granted to process their personal information.
The data subject has the right to file a complaint with the Spanish Data Protection Agency (www.agpd.es).
Whatever the case, users must answer for the truth of the data provided. The company reserves the right to ban any user providing false information from using the services, without prejudice to any other legal actions which may be taken. Users are responsible for notifying of any changes to their personal information.
5.6. Data retention period.
We only store users’ personal data to use it for the purpose it was originally collected and in accordance with the legal basis for processing it. We will retain personal data as long as there is a contractual and/or commercial relationship with the user, and as long as the user does not exercise the right to erasure, cancellation, and/or restriction with regard to the processing of such data.
Should this occur, said data will be blocked and not used as long as it may be needed to lodge or defend complaints or when any kind of legal or contractual responsibility may be derived from processing it that must be addressed and for which the data must be retrieved.
The company must comply with current legislation as regards its obligation to cancel the personal information that is no longer needed for the purpose or purposes for which it was collected, blocking the same so as to be able to respond to any possible liabilities arising from the processing of data, and solely for the duration of the limitation periods for any such liabilities. After the aforementioned limitation periods have elapsed the information in question shall be erased by secure methods.
5.7. Minors.
Minors under 16 must not send any personal information without consent from a parent or guardian. The company assumes no liability for information sent by under 16 minors without due authorisation.
5.8. Security measures.
The company has taken the personal data protection safety measures required by current legislation in accordance with the type of information processed and have implemented other media and additional technical measures within their reach to avoid the unauthorised alteration, loss, processing of or access to the data received. The company hereby guarantees that it has adopted the appropriate security measures to ensure the security of the information and the confidentiality of the data that you send us over the Internet.
6. Modifications.
This website reserves the right to modify, limit or cancel the terms and conditions referred to above. The conditions that were in force when the customer completed the reservation shall apply, or subsequent conditions if more favourable to the interests of the consumer. UTE SANTA CRUZ DE TERNERIFE CITY VIEW reserves the right to deny or block access to the website and/or services, at any time and without prior notice, to users who fail to comply with these general conditions.
7. Applicable Law and Jurisdiction.
These conditions are governed by the laws of Spain. Any dispute arising from these conditions will be submitted to the courts of Madrid, except in those cases in which, under the provisions of Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General User and Consumer Protection Act, the other party is a consumer or user, in which case it will fall under the jurisdiction of the courts of the consumer’s place of residence.